Why You Should Avoid the Old Break-Fix IT Model

The old break-fix IT model is based on a reactive approach to responding to problems. This means that when an issue arises, the IT professionals who are in charge of your system don’t take any preventive measures – they only act once the problem has already become serious enough for it to affect your business operations. The old break-fix IT model was once the norm for most businesses. This might seem like a cost effective solution on the surface – you only pay when something breaks, but there are several issues with this practice:

1. Slow Response Times

Break-fix IT services often have long wait times because technicians can be hard to come by in an emergency. This means that many critical systems and processes may be out of commission for much longer than necessary, resulting in costly downtime.

2. Lack of Preventative Measures

With break-fix services, technicians are only called in after something has already broken. This means that there is no proactive maintenance or monitoring, which can lead to more frequent and costly repairs down the road.

3. Problematic Contracts

Break-fix IT services often require long-term contracts or expensive hourly fees for on-call service. These contracts can be difficult to negotiate and may end up costing more than a monthly managed service plan.

4. Limited Expertise

Break-fix technicians may not have the same level of experience or knowledge as managed service providers, meaning that they may not be able to identify and address potential issues before they become more serious.

5. Compliance Issues

Many industries have strict requirements when it comes to data security and compliance. Break-fix IT services may not be able to provide the same level of protection, leaving you vulnerable to costly penalties or fines.

6. Data Loss

With break-fix services, there is no regular backup process in place.  Once something has gone wrong, the only option is to attempt to restore from a backup and this can be time consuming and costly. Additionally, if your system or device fails because of an undetected virus or cyberattack, any data stored on that system may be lost forever.

For these reasons, it is recommended that businesses do away with the break-fix model in favor of a more proactive approach to IT support. By implementing preventative maintenance plans and taking proactive steps such as monitoring performance and addressing potential issues before they become larger problems, companies can reduce their overall IT costs significantly. Additionally, this approach can help reduce downtime and increase productivity, which leads to further cost savings.

Invest in Managed IT Services

Adopting a managed IT service model allows for proactive monitoring, maintenance and troubleshooting which helps to keep your systems running smoothly and optimally. Managed IT services provide businesses with a proactive approach to managing their IT needs, which eliminates the need for costly break-fix repairs. Additionally, managed IT providers are able to identify problems before they become more serious and can quickly respond when something does go wrong. This means that you have access to a certified IT specialist that can address any issues quickly and efficiently.

Investing in a managed service plan is the best way to ensure that your business stays ahead of IT issues and can keep operations running without interruption.  By doing this, you can save time, money, and headaches in the long run.