What Do Managed Service Providers Do?

Managed service providers (MSPs) offer the type of managed information technology (IT) support usually reserved for larger businesses. These services allow you to shift your focus from managing and maintaining your business’s technology to running and growing your business. But what exactly does an MSP do? Here we will explore 10 things MSPs provide so you can better understand what kind of service they offer:

Managed services can help you reduce the overall costs associated with your IT support, including hardware and software maintenance contracts, 24/7 customer support teams, and more. This allows you to maintain essential computer system.

A managed service provider can take care of remote and cloud technology for your business. So, if you’re using remote or cloud-based software solutions to augment your current systems, managed services can remove the daily burden of managing this technology from your plate and reduce the downtime that comes from problems that wouldn’t be present if your business had a MSP.

A managed service provider is not a technical support company, although it can offer some of the same services as one. In general, MSPs are more focused on providing information technology support rather than technical support for your managed services.

Managed service providers can provide emergency IT support for your business to assist with major breakdowns and disruptions to your current managed services procedures. Their 24/7 customer service teams will be available to help you with any problems that arise and, in most managed service provider agreements, they can help you set up backup procedures that will kick in when managed services plans break down.

Managed service providers can manage your business’s hardware and software for you under a managed care plan. This means that managed service providers can help with hardware and software maintenance, updates, and other general managed services duties.

A managed service provider can manage your business’s network for you in much the same way it manages your hardware and services plans. In this case, MSPs can take many of the day-to-day managed services duties off of your to-do list.

An managed service provider can be on call for your customers, helping to ensure a professional experience from start to finish. They will handle the managed services aspects that might prevent or prolong a sale, including problems with managed services plans, care support, IT support, and customer care.

Managed services providers can manage your sales to outside customers as well as your own services procedures. This includes matching service plans to appropriate customers and helping you develop services business case studies.

A managed service provider can help you track and manage your services equipment, including how it is used, where it is located, and who uses service plans. This will give you proactive services support as well as reactive managed IT support when necessary.

A managed service provider can provide managed services training for your business, either on-site or online. This services training will help employees learn how to use services systems and procedures, including information technology support and customer care.

Overall, managed service providers can provide managed services, IT support, customer care, and other services duties for your business. This will free you up to focus on running your business while a managed service provider takes care of the technical aspects.