Clinc, the Ann Arbor, Michigan-based AI research platform, has recruited proven CX leader, Mahesh Baxi, to join their fresh-faced executive squad as the new Chief Customer Officer for the business. Clinc’s announcement comes quickly after announcing John Lichtenberg as Clinc’s new Chief Marketing Officer in October along with the highly publicized appointment of Jon Newhard as the company’s Chief Executive Officer in the months prior.
The conversational AI platform has seen a slew of new appointments to their executive team joining Dr. Lingjia Tang, CTO and Co-Founder, Chief Product Officer and Co-Founder, Dr. Johann Hauswald, Dr. Yunqi Zhang, CIO, and Ray Hale, Chief Financial Officer. Other Clinc Board members and advisors include Mark Kvamme and Jeff Lieberman.
Clinc’s New Chief Customer Officer
Mahesh Baxi joins Clinc with over 25 years of successfully proven leadership experience in the global IT Products and Services sector. Baxi most recently served as Senior Vice President, Customer Success and AI / ML Automation for the world’s leading Talent Lifecycle Management Solution, My Ally. Baxi used MyAlly’s AI-enabled Source-to-Retain platform to assist and develop enterprise human resource teams for many different organizations. At My Ally, Baxi achieved a significantly higher Net Retention Rate in 2019 compared to the previous year and implemented customer success tools and globally consistent and scalable processes for his clients.
Prior to My Ally, Mahesh Baxi worked with the category-defining and leading Quote-to-Cash (QTC) software provider Apttus + Conga as Global Vice President, Customer Success, VP of Professional Services. His career highlights also include work as Managing Director of the global technology company, Thoughtworks, along with Professional Services Directorships with Vendavo Inc. and Nextance Inc.
In 2012, Baxi founded TalentOjo, where he also served as CEO and conceptualized the ‘Short-listing’ engine to source right top-of-the-funnel candidates to companies without any human intervention. As CEO, Baxi was responsible for the product strategy, revenue growth, marketing, and partnerships. He grew TalentOjo through large enterprise customer acquisitions and successfully exited his creation three years later through the acquisition of his product by a large Indian enterprise.
Clinc Welcomes Mahesh Baxi
Throughout his career, Mahesh Baxi has built cultures of thought leadership and fostered innovation as the primary differentiator to create value-oriented engagement for customers. Baxi has spent most of his professional life working with customers and is very passionate about solving critical business issues at the executive level.
Clinc the industry pioneering research platform focused primarily on conversational artificial intelligence is very excited to welcome Baxi to its executive ranks and feels strongly about the growth that Baxi can generate with his knowledge and understanding of the customer and his historical success with technology companies.
Clinc is a conversational AI research company founded in 2015. The original concept for the conversational AI company was born out of a University of Michigan classroom project developed on the assumption that there were the capacities for building a new kind of AI that would decrease company costs and shorten the time in the design and deployment phase while offering the most naturally conversational virtual assistant experience possible at the very same time.
In five short years, Clinc has become the most advanced conversational AI technology on the market, seen several deployments with significant financial institutions in every corner of the globe, gathered an unbelievable amount of private funding to continue their conversational analysis while scaling for multiple verticals, and was named one of the top twenty-five AI companies to watch by Forbes magazine.
Clinc’s Future Endeavors
From the beginning, Clinc’s main goal was to discover and create innovative and effective ways to use artificial intelligence to solve common problems in daily life.
It is clear that Clinc plans to make a big push in the coming months to market their AI technology for the financial world and truly embed themselves as the number one choice and the go-to business solution for all things conversational artificial intelligence and customer service assistance in the banking and financial services industry. With the executive overhaul to the Clinc ranks, and the appointments of Jon Newhard, CEO, John Lichtenberg, CMO, and most recently announcing Mahesh Baxi as the new Chief Customer Officer, the conversational AI leader is now fully-equipped and poised to generate new global opportunity for the business.